Protecting Your Information Is Our Responsibility

Welcome to the 8ee8 platform. This Privacy Policy ("Policy") explains what information we collect when you use 8ee8's website, services, or account, how that information is used and disclosed, and what measures we take to protect it.

This Policy applies to everyone who uses 8ee8's services from Bangladesh or anywhere else in the world. By registering on or continuing to use our platform, you are considered to have accepted the terms of this Policy.

8ee8 believes that user privacy is a fundamental right. Our platform is built using SSL encryption technology, which keeps every transaction and data transmission secure. We collect only the information necessary for operating and improving the service.

In this Policy, "we", "our", or "platform" refers to 8ee8 and its operating entity. "You" or "user" refers to any registered or unregistered visitor of 8ee8.

8ee8 may collect the following types of information:

2.1 Information Provided Directly by You

When you create an account at 8ee8, make a deposit or withdrawal, or contact support, the following information may be collected:

• Full name and contact details (email address, phone number)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Identity verification documents (copy of national ID, passport, or driving licence)
• Payment account details (bKash, Nagad, Rocket, or Upay number — full card numbers are never stored)
• Transaction history of deposits and withdrawals

2.2 Information Collected Automatically

When you use 8ee8, the following technical information may be collected automatically:

• IP address and device identifiers
• Browser type and operating system version
• Duration of page visits, clicks, and navigation patterns
• Login and logout times and dates
• Game history and betting records (for responsible gaming monitoring)

2.3 Information Received from Third Parties

For fraud prevention, age verification, and identity confirmation purposes, we may receive information from trusted third-party verification services. This process is fully secure and carried out solely for protective purposes.

8ee8 uses the information collected about you for the following legitimate purposes:

3.1 Account Management & Service Delivery

Keeping your account active, processing transactions, and managing deposits and withdrawals. This information is essential to ensure seamless payments through bKash, Nagad, Rocket, and Upay.

3.2 Identity & Age Verification

Only those aged 21 or above may operate an account at 8ee8. Identity verification is carried out at registration and periodically as required.

3.3 Security & Fraud Prevention

Information is used to protect accounts, prevent money laundering, and detect fraudulent activity.

3.4 Customer Support

Your information is used to operate our 24/7 live chat support and email service ([email protected]), so we can resolve your issues quickly and effectively.

3.5 Responsible Gaming Monitoring

Game history and behavioural data are analysed to identify potentially problematic playing patterns and to take necessary steps to protect users.

3.6 Platform Improvement

Overall usage data is reviewed to improve the quality of our services, plan new features, and enrich the user experience.

8ee8 gives the highest priority to the security of your information. We apply the following technical and procedural measures:

4.1 Encryption & Technical Security

• All data transmissions are encrypted via SSL/TLS protocols.
• Sensitive information is stored in the database using AES-256 encryption.
• Payment information is secured through tokenisation — full card or mobile banking details are not stored on our servers.
• Regular security audits and penetration tests are conducted.

4.2 Access Control

Only authorised personnel may access your personal information, and only for specific operational purposes. A log of every access is kept and reviewed regularly.

4.3 Data Retention Period

Information is retained while the account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or prevent fraud. Once that period has passed, the information is securely deleted.

8ee8 does not sell your personal information to any third party. However, information may be shared under the following conditions where necessary for operating the service:

5.1 Service Provider Partners

Only the necessary information is shared with trusted partners involved in payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure management. These partners operate under strict data protection agreements.

5.2 Legal Obligations

We may be required to disclose information to the relevant authorities pursuant to a court order, government directive, or valid legal process.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, your information may be transferred. Users will be notified in advance in such cases, and the standards of this Privacy Policy will be maintained.

5.4 Consent-Based Sharing

For any purpose other than those described above, your explicit consent will be obtained before sharing information with a third party.

8ee8 uses cookies and similar tracking technologies to improve the website user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for payment processing.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytical Cookies: Collect site usage statistics to help improve the service.

6.2 Cookie Control

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may prevent some core features of 8ee8 from working properly.

8ee8 respects your right to data protection. You have the following rights:

7.1 Right of Access

You may request a copy of your personal information held by us at any time. Send your request to [email protected].

7.2 Right to Rectification

If there is any error or inaccuracy in your stored information, let us know — we will correct it as quickly as possible.

7.3 Right to Erasure

Where there is no legal obligation preventing it, you may request that your information be deleted. This request can be made alongside an account closure application.

7.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be temporarily suspended.

7.5 Right to Object

You may object at any time to marketing communications or profiling. The option to opt out of such communications is always provided.

To exercise any of the above rights, contact us at [email protected]. Our support team provides assistance in Bengali and English 24/7.

8ee8 strictly adheres to the prohibition on providing services to those under the age of 21. We do not intentionally collect any information from minors.

Age verification is mandatory at registration. If we become aware that a user is under 21, their account will be closed immediately and the collected information will be deleted.

If you know that a minor has opened an account at 8ee8, please notify us immediately at [email protected].

8ee8 may update this Privacy Policy from time to time. If there are any significant changes, we will notify users by email or through the platform.

Continuing to use 8ee8 after any changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

If you have any objection to a change, contact our support team or request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — support in Bengali and English

Our privacy team will process your request as quickly as possible. If identity verification is required, please include the necessary information with your request.

8ee8 is committed to protecting your privacy. You can enjoy games on our platform with peace of mind — your information will always be kept secure.